Payment Information |
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How do I pay for my purchase?
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We accept the following means of payment:
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Secure International Credit Card Payments through VISA and MASTERCARD
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Paypal (You may pay using Paypal Funds or Credit Cards)
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Wire Transfer / Cheque / Money Order / Demand Draft / Western Union (Contact us for more details)
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Is Shopping on Urmi Secure?
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Shopping at UrmiJewellery.com is 100% secure. When you place an order online, your information, including credit card number and delivery address, is transmitted using industry standard security measures called SSL (secure socket layer encryption). This encrypts order data and is designed to aid in ensuring the accuracy and security of that customer information. Web browsers have varying methods of indicating that you are on a secure page, some show in locked padlock icon, some show a key icon, but the easiest way to determine you are on a secure page is the address in the address bar changes from http: to https: Additionally when you checkout at bellaOro you are passed to the VeriSign secure credit card form to enter and process your credit card information. To protect your vital information, we use VeriSign, one of the leaders in secure online transaction processing. We also accept Paypal Payments. PayPal makes buying products as easy as sending email. It's secure and you don't even have to give out your credit card account details. Signup for a Paypal Account |
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Shipping Information |
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Which countries do you ship to?
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We ship to 98 countries including USA, UK, Australia, India, China, Japan and most European countries. Registrations are only accepted for the countries we ship to.
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What are the shipping methods available?
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We provide lightening-fast insured shipping through EMS Speedpost, UPS or Fedex. You are offered an option to choose shipping method on the checkout page. Incase you wish to use any other shipping options than those mentioned above, feel free to contact our support team.
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How much does the shipping of the products cost?
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Shipping charges are automatically calculated and added to your shopping cart taking into consideration your shipping zone, total weight of the parcel, the shipping method chosen and shipping discounts, if any, on the product(s) you have purchased. The shipping charges will be added to your cart total on the checkout page under the head "Shipping Amount". The Shipping Amount is inclusive of Insurance.
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How do I track my shipment status?
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Our support team shall constantly keep you updated via email regarding the status of your order and the status of the shipment after shipping.
You may use the following links to trace your shipment using the Tracking Code emailed to you:
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How long does delivery of shipments take?
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After products are shipped, it usually takes 2-10 working days for the shipment to reach you based on your location.
Estimated Delivery Time:
India: 2-4 Working Days
USA: 5-8 Working Days
UK: 4-7 Working Days
Australia: 5-8 Working Days
Middle East: 4-7 Working Days
China: 3-6 Working Days
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Returns Policy & Exchanges |
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Do you accept Returns?
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Yes! We offer a 30-day risk-free returns policy for all purchases as long as the products are returned to us in their original condition. Any refund will be issued only after the items are received and checked by us. 30 days are calculated from the date of receipt of shipment by customer.
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If the product is returned, how much amount is deducted?
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Money will be refunded after deducting the shipping charges & transaction fees. Buyers must also pay return shipping charges. Refunds will be issued within 10-15 days from the date of receipt of the product. We reserve the right to decide whether the product returned is eligible for refund or not. Incase the product is not eligible for refund, it will be shipped back to the customer.
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Can products purchased be exchanged?
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We accept exchanges for 30 days from the date of delivery of the products. Products can be exchanged only if they are returned in their original condition. Buyers must bear incoming and outgoing shipping charges in case of exchanges.
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Repairs |
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Do you repair purchased products incase of breakage?
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All our products are made using the finest quality materials and hence the chance of breakage is very less. However, incase of breakage, we shall undertake repairs for Free (only the shipping charges shall be borne by the customers). Product will be repaired and re-shipped within 5-15 working days.
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Do you repair purchased products incase of breakage?
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All our products are made using the finest quality materials and hence the chance of breakage is very less. However, incase of breakage, we shall undertake repairs for Free (only the shipping charges shall be borne by the customers). Product will be repaired and re-shipped within 5-15 working days.
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Can you repair jewellery not purchased from Urmi?
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Yes, we provide repairs service for all kinds of jewellery. Products purchased from Urmi Jewellery can be repaired for free. Products not purchased from us can be repaired for a nominal fee. Contact us for more information.
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